To take a break or self-exclude, email support@div1.us with your username and registered email and the length of break you want, from 1 day to 1 year. Once confirmed, you cannot log in or access any activity on the platform for that period, and you will not receive promotional emails. We also recommend unfollowing Div1 on social media. Any D1 Cash on the account remains subject to the Terms of Use, so consider submitting an eligible redemption before you request the break.
Note, once a self-exclusion is confirmed it cannot be reversed until the period has ended.
During your break, your account stays closed. We will not email you to reactivate it; you must contact support@div1.us yourself. Reactivation requires additional verification (identity, proof of residency and a compliance review), is at Div1’s sole discretion, and may be refused if there are ongoing concerns about your welfare or compliance. Reactivation decisions are final.
Registering a new account, using a new email or otherwise disguising your identity to get around a self-exclusion may result in a permanent ban, and Div1 is not responsible for any activity or Gold Coin purchases on accounts created to evade a break.