Accounts are restricted when we have reason to believe the Terms of Use were breached: more than one account, a payment method in someone else’s name, a chargeback, playing from a Restricted Territory, VPN use, bots or automated play, coordinated play with other players, promotion abuse, or sharing ID documents or special offers with others. Some restrictions are temporary while verification is completed. Check your email for the reason and reply to support@div1.us.